Project Manager – Client Campaign Registration

Summary
TCN is seeking a highly organized and detail-oriented Project Manager to own and manage the end-to-end registration and compliance process for our client texting campaigns. In this critical role, you will be the central point of contact for all of TCN’s campaign-related documentation, ensuring that client submissions are accurate, complete and approved in a timely manner.

You will act as the key liaison between our clients, internal teams (Sales, Account Management, Support) and external partners (messaging aggregators and mobile carriers). The ideal candidate is a proactive communicator and a meticulous record-keeper who thrives on managing deadlines and navigating complex compliance requirements.

Responsibilities

• Manage the entire lifecycle of client messaging campaign registrations (e.g., 10DLC, Short Code, TFN) from initial submission to final approval.
• Meticulously review, validate, and submit all required business and campaign documentation. Ensure all paperwork adheres strictly to carrier and aggregator compliance standards.
• Manage end-to-end registration and compliance paperwork for client messaging campaigns.
• Serve as the primary point of contact for clients regarding their registration status. Proactively communicate updates, clarify requirements, and manage expectations to ensure a smooth onboarding experience.
• Investigate, troubleshoot, and resolve carrier rejections or compliance issues. Work directly with clients and internal teams to gather necessary information for resubmission.
• Coordinate cross-functionally with Sales, Account Management, and Technical teams to keep all stakeholders aligned and ensure registrations stay on schedule.
• Develop and maintain detailed project schedules, track key milestones, and maintain an accurate, up-to-date record of all campaign statuses, documentation, and communications.

Qualifications

• Two plus years of experience in project management, program coordination or a high-volume administrative role. 
• A proven ability to manage multiple projects, deadlines, and priorities simultaneously with a fanatical attention to detail.
• Excellent written and verbal communication skills. Ability to explain complex compliance rules clearly and professionally to both clients and internal teams.
• Demonstrated ability to build strong relationships and manage client communications effectively and with confidence.
• A strong team player with a proven ability to work cross-functionally to achieve common goals.
• A proactive problem-solver who can independently research issues and identify solutions.
• Ability to use Google Sheets, Excel, Salesforce and other project management tools.
• Understanding of the telecommunications ecosystem, including the roles of mobile carriers is a plus. 
• Familiarity with contact center SaaS based platforms and solutions is a plus.

Benefits

• Health (HDHP with HSA)
• Dental, Vision, Life 
• 401K with employer match
• Competitive salary
• Paid time off and paid holidays
• Weekly office lunches, complementary drinks and snacks
• Casual dress and flexible work environment

No relocation provided. Some travel may be required from time to time.